Professionalism – Our People:
UNIGLOBE people are certified travel professionals – every UNIGLOBE agent undergoes extensive customer service and quality assurance training.
Every UNIGLOBE agency can be relied upon to offer a complete range of Travel Management & Leisure Travel Services.
UNIGLOBE clients are important to us, your telephone calls will be answered within 10 seconds, you will never be on hold longer than 30 seconds, and we will respond to every inquiry by email, telephone, or fax within the hour or we’ll waive our service fee for your trip.
UNIGLOBE reservations are subject to our multi-point Quality Assurance System for 100% error free reservations.
UNIGLOBE travel documents and our “no surprises” itinerary info whether electronic or paper, are 100% accurate and “worry free” – subject to our multi-point Quality Assurance Check.
Best Fare Assurance:
UNIGLOBE is committed to researching all appropriate buying channels for “best” fares, including but not limited to GDS fares, web fares, private/contract fares, consolidator fares and UNIGLOBE network fares right up to the day of departure.
Travel Information Services:
UNIGLOBE knows information is the key to controlling travel costs so we will work with you to analyse your needs and requirements in order to provide you with alternatives that will minimise cost and maximise your choice and value.
Onstream Servicing – New Clients:
Within their first month with us, every new UNIGLOBE client will be offered our exclusive Onstream Servicing Program.
Service Recovery – Complaints Resolution:
We will resolve any complaint about our services and respond to any complaint about the service of a UNIGLOBE Preferred Supplier within 48 hours.
Ongoing Client Servicing:
Every client’s experience with us is important – so we closely monitor our performance for every client with our customised “Complete Customer Care” program.